Ques 1.

What do you mean by innovation? Why the innovation technology must be market and customeroriented?

Ques 2.

“Decision-making implies making a choice between alternatives”. Analyze the statement by giving suitable examples from service industry.

Ques 3.

What is the difference between strategy and policy? Why are these needed?

Ques 4.

Discuss the benefits and limitations of MBO.

Ques 5.

Write an essay on “Antecedents of organizational change”.

Ques 6.

What is organization? What are the issues involved in designing a service organization?

Ques 7.

Write short notes on:

Ques 8.

Write short notes on:

Ques 9.

Barriers to effective communication

Ques 10.

Discuss the managerial process of planning.

Ques 11.

What is coordination? What are the approaches to coordination?

Ques 12.

Developing Interpersonal skills

Ques 13.

Types of groups and their role.