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Title Name | IGNOU BBARIL BRL 105 Solved Assignment 2023 2024 |
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Type | Soft Copy (E-Assignment) .pdf |
University | IGNOU |
Degree | BACHELOR DEGREE PROGRAMMES |
Course Code | BBARIL |
Course Name | Bachelor of Business Administration in Retailing |
Subject Code | BRL 105 |
Subject Name | Customer Service Management |
Year | 2023 2024 |
Session | - |
Language | English Medium |
Assignment Code | BRL-105/Assignmentt-1//2023-24 |
Product Description | Assignment of BBARIL (Bachelor of Business Administration in Retailing) 2023-24. Latest BRL 105 2023-24 Solved Assignment Solutions |
Last Date of IGNOU Assignment Submission | Last Date of Submission of IGNOU BRL-105 (BBARIL) 2023-24 Assignment is for January 2023 Session: 30th September, 2023 (for December 2023 Term End Exam). Semester Wise January 2023 Session: 30th March, 2024 (for June 2024 Term End Exam). July 2023 Session: 30th September, 2023 (for December 2023 Term End Exam). |
Assignment Code | BRL 105/2023 2024 |
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Ques 1.
What do you understand by customer service? Discuss the importance of customer service for a retailing organization.
Ques 2.
What do you mean by preparation to sell? Explain the important steps in "preparation to sell" with examples
Ques 3.
List out the perquisites of selling. Briefly explain each of them with suitable examples.
Ques 4.
What are the factors influencing the expected service quality of the customers? Explain the determinants of service quality.
Ques 5.
Explain the key areas of Customer Experience Management (CEM). Discuss the benefits of CEM with examples.
Ques 6.
Explain the various types of complainers. Discuss the guidelines for handling consumer complaints.
Ques 7.
Explain the importance of service recovery. Discuss the different strategies for service recovery
Ques 8.
Define customer loyalty. Explain the factors affecting customer loyalty by giving examples.
Ques 9.
Discuss the types of customer loyalty.
Ques 10.
What are the principles of a positive culture? How can companies build positive culture among new employees. Discuss with suitable examples.
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