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Title Name | IGNOU BRL 13 2023 2024 Solution |
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Type | Soft Copy (E-Assignment) .pdf |
University | IGNOU |
Degree | BACHELOR DEGREE PROGRAMMES |
Course Code | BBARL |
Course Name | BBA in Retailing with the Modular Apporach |
Subject Code | BRL 13 |
Subject Name | Customer Value Management |
Year | 2023 2024 |
Session | - |
Language | English Medium |
Assignment Code | BRL-013/Assignmentt-1//2023-24 |
Product Description | Assignment of BBARL (BBA in Retailing with the Modular Apporach) 2023-24. Latest BRL 013 2023-24 Solved Assignment Solutions |
Last Date of IGNOU Assignment Submission | Last Date of Submission of IGNOU BRL-013 (BBARL) 2023-24 Assignment is for January 2023 Session: 30th September, 2023 (for December 2023 Term End Exam). Semester Wise January 2023 Session: 30th March, 2024 (for June 2024 Term End Exam). July 2023 Session: 30th September, 2023 (for December 2023 Term End Exam). |
Assignment Code | BRL 13/2023 2024 |
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Ques 1.
What are the areas of service failures in retailing? Briefly explain the strategies of service recovery.
Ques 2.
Define customer value expectation. How does a retailer create right value expectation in the minds of its customers ?
Ques 3.
What do you mean by customer perception? List the factors that influence perception.
Ques 4.
What is customer value communication? What is the need of customer value communication?
Ques 5.
What do you understand by the term service quality? What are the underlying themes of service quality?
Ques 6.
What are the challenges to retailing in India?
Ques 7.
Explain the 3 Rs of customer value management cycle.
Ques 8.
Explain the concept of customer retention. Enlist main key points to retain customers in the business.
Ques 9.
Write the benefits of technologies in retail businesses. Discuss the various technologies used by retailers.
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